Logistics-focused business process outsourcing
Services that keep your business moving
From receivables and document retrieval to customer outreach and dedicated staffing, Synter helps logistics teams strengthen cash flow, reduce administrative pressure and stay focused on growth.
Flexible support built around your operation
One partner. A full range of support.
Every engagement is shaped around the work your team needs handled. Choose a focused service or combine capabilities across revenue management, daily operations, customer engagement and staffing.
Revenue Management
Efficient receivables support helps maintain consistent cash flow, manage credit risk and improve collectability while protecting the customer relationship.
1st Party Accounts Receivable
A seamless option for managing open accounts receivable. Synter works in your company name, allowing your customers to receive a consistent experience while our team helps resolve their accounts.
3rd Party Accounts Receivable
Synter supports past-due receivables as a third-party extension of your company. In addition to collection activity, our team helps address disputes with the goal of maintaining a positive customer experience.
Legal Case Management
Synter can act as a liaison between your company and outside counsel. We research accounts for placement according to your guidelines, help gather supporting documents and review lawsuit or settlement materials against the applicable requirements.
Accounts Payable Management
Synter manages customer outreach in your company's name while maintaining a positive service experience. Support can include invoice status updates and requests for the documentation or data needed to continue processing.
Back-Office and Operations
Move repetitive and time-consuming operational work off your internal team's desk so they can concentrate on customers, service delivery and revenue-generating priorities.
Document Retrieval
Electronic capture of paper-based documentation supports faster processing, logical organization and timely billing.
Using a combination of technology and manual touch points, Synter retrieves shipment documentation to help improve payment resolution, customer service and process efficiency.
Track and Trace
Synter monitors shipments through both technology-enabled and manual processes. By tracking movement through key processing locations and recording updates in a central system, we can provide current location and status information to shippers and receivers.
Data Entry and Invoice Exceptions
Invoice discrepancies can result from missing receipts, pay portal changes, duplicate billing, quantity or price mismatches and tax variances.
Synter helps resolve these exceptions by entering and updating invoice data in the appropriate systems and payment portals, reducing the administrative burden on your internal team.
EAdopt
Synter combines manual outreach and automation to help customers adopt more streamlined processes. Programs can support moves from paper to electronic billing, check payments to electronic methods, or manual access to customer portal enrollment.
Reception
Synter fields incoming customer calls, assists callers and routes requests to the correct department while maintaining an efficient service experience. Support can be company-wide or tailored to departments experiencing higher call volume.
Sales and Staffing
Extend your team's reach with customer campaigns, lead support, data research and dedicated personnel aligned to your operating needs.
Contact Campaigns
Policy, pricing and operational changes often need to be communicated quickly. Synter uses calling, messaging and email campaigns to reach customers, vendors and other stakeholders at scale.
Our contact center personnel understand logistics terminology and workflows, helping your organization deliver a clear and consistent message.
Lead Qualification
Synter provides experienced personnel and research support to help identify viable prospects and support inside-sales initiatives with both new and existing customers.
Skip Tracing Services
Synter helps maintain accurate customer information by validating company contact details and locating specific information based on your program requirements.
Assigned Individual Staffing Model
Synter's Assigned Individual model provides dedicated remote personnel for back-office functions. The model can be customized around your interview, training and management preferences.
Assigned Individuals can support accounts receivable and payable, track and trace, data entry, cash application, customer service, reception and document retrieval.
Built to work as an extension of your team
Synter combines logistics experience, flexible service design, and process-focused support to fit the way your organization operates.
Industry focused
Support teams work within the terminology, documentation, and customer workflows common to logistics operations.
Flexible by design
Programs can target a specific workflow or combine services as operational requirements change.
Customer conscious
Processes are designed to support your objectives while maintaining a professional customer experience.
Start a conversation
Let us build the right support model for your team.
Tell us which processes are consuming your team's time, and we will help identify a practical combination of services.
Contact Synter