Lower staffing burden
Reduce direct and indirect costs associated with recruiting, staffing, onboarding, and training.
About Synter Resource Group
Built for the logistics industry
Since 2002, Synter has helped transportation and logistics organizations strengthen operations through specialized business process outsourcing services.
Our story
Experience dedicated to transportation
Based in Charleston, South Carolina, Synter Resource Group provides business process outsourcing services dedicated to the transportation industry. Since 2002, we have delivered effective, efficient, and economical solutions from our onshore and near-shore service centers.
We support trucking firms, third-party logistics providers, rail freight carriers, ocean freight carriers, air freight carriers, and final-mile carriers with front-office and back-office services designed to streamline operations and improve business processes.
For Synter, outsourcing is about more than reducing costs. We work to understand each client’s challenges and objectives, then develop a service strategy that supports productivity, flexibility, and long-term growth.
Why Synter
An extension of your team
Our professionals provide proven capabilities that help clients improve productivity and efficiency while keeping internal teams focused on core operations.
Greater operational efficiency
Use people, processes, and supporting resources more effectively to streamline daily work.
Flexible support
Respond more quickly to changing volumes, customer expectations, and operational demands.
More focus on core work
Free internal resources to concentrate on strategic priorities and competitive strengths.
Specialized capabilities
Support across the business process
Synter supports logistics operations through accounts receivable management, communications management, database management, track and trace, and other tailored front-office and back-office functions.
Explore our servicesOur leadership
Meet the team guiding Synter
Learn more about the leaders responsible for our client partnerships, operations, technology, and service delivery.
Our purpose
Focused on people, operations, and values
Synter’s purpose centers on strong relationships, transportation-focused operations, and a culture that supports employees, clients, and communities.
People focused
Strong relationships built on support
We build strong relationships with our employees and clients by supporting each other. We treat both our internal and external colleagues equally.
Operations focused
Dedicated to logistics operations
We are an international Business Process Outsourcing (BPO) company dedicated to the logistics industry. We improve customer service and reduce operating expenses for logistics companies, enabling them to grow.
We are passionate about our role and provide exceptional service. We want to be the best by consistently exceeding expectations.
Values focused
Creating value through community
We create value for our employees and clients through our culture of community commitment. We are an extension of our clients, and we give back to our communities.
Our internal and external partners feel comfortable, understood, and supported. We help people develop a sense of freedom so they can be their best possible selves. We always seek excellence.
Our values
See the principles behind our purpose
Our values
Do the right thing, even when nobody is looking
Our values guide how we work with clients, support each other, make decisions, and pursue continuous improvement.
Open communication
Communicate clearly and honestly
We encourage open communication that helps our employees, clients, and partners feel informed, comfortable, and supported.
Integrity
Choose what is right
We act with integrity and accept responsibility for the decisions we make and the commitments we accept.
Respect
Treat people with consideration
We value the people around us and treat internal and external colleagues with fairness and respect.
Understanding
Listen before acting
We seek to understand the needs, perspectives, and objectives of our employees, clients, and partners.
Trust
Build dependable relationships
We build trust by supporting one another, honoring our commitments, and being consistent in our work.
How we put our values to work
Relationships, teamwork, adaptability, and excellence
We build strong relationships, value cohesive teamwork, and remain adaptable.
We are passionate about what we do and constantly strive for excellence and continuous improvement.
Our purpose
See how our values support Synter’s mission
Management team
The people who make Synter possible
Meet the leadership team responsible for Synter’s operations, client partnerships, technology, financial management, and service delivery.
Reggie McCaskill
President
Read biography
One of Synter’s founding partners, Reggie McCaskill has been with the company since 2002. He oversees the technology team and accounting.
Reggie is proud that Synter has grown to be a leading back-office operations service provider focused solely on the logistics and transportation industry. He credits that progress to working with great people.
Reggie graduated from the University of South Carolina with a Bachelor of Science degree in Mathematics.
Reggie supports University of South Carolina football and enjoys sailing and scuba diving.
John Church
Chief Operations Officer
Read biography
As one of Synter’s founding partners, John Church has been with the company since 2002. As Chief Operations Officer, John oversees business operations, including the call center and team leads.
John values witnessing the success of phone representatives and team leads, particularly when team members exceed their revenue goals.
John was born in Queens, New York, and spent formative years in Charlotte, North Carolina. John graduated from St. Andrews Presbyterian College in 1993 with a bachelor’s degree in Sports Management and minors in Business and Economics.
John and John’s spouse have two adult children. John enjoys spectator sports and basketball.
Andy Seay
Chief Financial Officer
Read biography
Chief Financial Officer Andy Seay has been with Synter since 2012. Andy is responsible for financial planning, cash-flow tracking, analysis of Synter’s financial strengths and weaknesses, and proposed strategic direction.
Andy particularly appreciates Synter’s culture, including the respectful treatment of staff and recognition of work-life balance.
Andy received a bachelor’s degree in Accounting from the College of Charleston in 2003 and an MBA from The Citadel in 2011.
Andy has a spouse and three children and enjoys surfing, fishing, and soccer.
Cinnamon Leigh
Director of Operations and Account Management
Read biography
Cinnamon Leigh has worked at Synter since 2012. As Director of Operations and Account Management, Cinnamon manages client relationships and operations.
Cinnamon values the flexibility and supportive environment at Synter, including the ability to maintain work-life balance.
Cinnamon was born in Fort Lauderdale, Florida, and grew up in the Charleston area. Cinnamon has an adult child who joined the Navy and enjoys painting and Miami Dolphins football.
Kelly Blake
IT Director
Read biography
Kelly Blake has served as Synter’s IT Director since 2006. Kelly works to ensure that technology operations run smoothly and effectively and helps Synter meet governance requirements related to risk and cybersecurity.
Kelly received an Associate of Science degree in Business Computer Programming from Craven Community College in 1995.
Kelly has one adult child, a child-in-law, and three grandchildren. Kelly is an APA member and enjoys playing pool and spending time near the pool or beach.
Silas Jefferson
Senior Manager of Operations and Account Management
Read biography
Silas Jefferson manages Synter’s team leads and projects while maintaining client relationships. Silas particularly values watching team members achieve goals they previously thought were beyond reach. Silas has worked for Synter since 2014.
Silas was born in Hawaii, later lived in Guam, and eventually moved to South Carolina. Silas received a Bachelor of Science degree in Business Management from Clemson University in 2011.
Silas enjoys college football, fitness, reading, and basketball. Silas and Silas’s spouse have three children.
How we lead